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Shipping & Returns

FREE Shipping:

Unlike many other web sites that have special rules and lots of fine print, TheSewingMachineShop.com offers free shipping to the contiguous 48 states on all orders placed on our website, with no minimum order sizes or special exceptions.

Just because shipping is free doesn't mean it should take a long time. TheSewingMachineShop.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 4-8 business days.

Expedited shipping services may be purchased for an additional cost.

90-day Return Policy:

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be like new, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if for whatever reason you're not happy with your purchase, just call us and request free return label - your domestic shipping costs are prepaid.

With TheSewingMachineShop.com's 90 day return policy, there are no special catches or exceptions. All we ask is that you send the machine back to us in the original packaging, and make sure that it is in the same condition.

Return With TheSewingMachineShop.com - It's Easy:

You can return your purchase for up to 90 days from the purchase date.

Products must be in the condition you received them and in the original box and/or packaging. Return shipping is absolutely FREE.

You will be provided with a pre-paid UPS domestic or USPS domestic label to return the purchase to us.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 90-day return policy, all returns will need to be received and processed by our warehouse within 90 days of purchase.

 

With every purchase at TheSewingMachineShop.com we offer a 90-day money back guarantee. This means that you are not 100% satisfied with your purchase, you can call us and return it for a refund.

No other authorized dealer stands behind the products they sell like we do. It is a very simple motto we live by,"YOU’LL LOVE IT, OR YOUR MONEY BACK". You won’t find this anywhere else; this is our own unique mission statement that we have developed over 40+ years of being in the sewing machine business.

We know what our customers want and know what makes them comfortable. It is important that you feel confident when making a purchase that you will be taken care of after the purchase in case you are having doubts, or in very rare cases something went wrong with your order.

To return an item for any reason, simply contact us via phone or e-mail returns@thesewingmachineshop.com and explain to us why you wish to return the item. We will issue a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Please do not try to return an item without a Return Authorization Number, as different products must be returned to different locations.

General Returns

  • Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.
  • Opened Merchandise may be returned for a refund at the full sale price. Merchandise must be returned in its original factory carton (undamaged unit, Styrofoam, warranty card, instruction manual and all included accessories).
  • Shipping Costs are covered by TheSewingMachineShop.com if there is any problem with your order or the product is defective. General returns are subject to have shipping fees deducted from the refund.
  • If any machine is returned without its original factory box or missing accessories a restocking fee will be deducted from the refund..

 

Defective Merchandise:

If you receive an item that is defective, notify us of the problem to arrange for a refund, repair, replacement or item exchange. TheSewingMachineShop.com is responsible for all shipping/return costs incurred when a product is defective.

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